Shipping policy

At ODIOR, we are committed to providing a smooth and reliable shopping experience for our customers. This Shipping Policy explains how we process, deliver, and handle your orders.

Order Processing Time

  • Orders are processed within 1–3 business days after successful payment confirmation.
  • Orders placed on weekends or public holidays will be processed on the next business working day.
  • Once your order has been shipped, you will receive a confirmation notification with relevant tracking details (where available).

Delivery Time

Delivery times may vary depending on your location and product availability.

  • Local Deliveries: Estimated delivery within 2–5 business working days.
  • Regional Deliveries: Estimated delivery within 3–7 business working days.

Please note that delivery times are estimates and may be affected by factors outside our control, including weather conditions, courier delays, public holidays, or unexpected circumstances.

Shipping Charges

  • Shipping charges are calculated at checkout based on your delivery location and order details.
  • Any applicable shipping fees will be displayed before you complete your purchase.

Order Tracking

If tracking information is available for your order, it will be shared through your provided contact details after dispatch.

You can use the tracking information to monitor your order status until delivery.

Delivery Address

Customers are responsible for providing accurate and complete delivery information at checkout.

Please ensure your:

  • Name
  • Phone number
  • Delivery address
  • City/area details

are correct to avoid delays or failed deliveries.

Delayed or Missing Orders

If your order has not arrived within the expected delivery timeframe, please contact our support team. We will assist you in checking the status of your shipment.

Damaged Packages

If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged package and product so we can review and assist you.

Incorrect or Missing Items

If you receive an incorrect item or any item is missing from your order, please contact us as soon as possible. Our team will work to resolve the issue.

Contact Us

For any shipping-related questions or assistance, please contact our customer support team.

Thank you for choosing ODIOR — Your Trusted Regional Mart.